1000swim Support
This page applies to 1000swim, also known as 一千米.
If you need help with purchases, HealthKit authorization, swim import, data quality, or product feedback, contact us through this page.
Subscription Information
Premium analysis is available through a monthly pass, annual subscription, and the Early Supporter one-time purchase.
The monthly pass provides 1 month of Premium access. Annual Premium is an auto-renewable subscription. Early Supporter is a one-time purchase.
All options unlock the same Premium analysis capabilities, including workout comparison, chart analysis, data-quality tools, and advanced settings.
Annual subscriptions renew automatically unless you turn off auto-renewal in Apple ID subscription management. Monthly passes do not auto-renew. Restore Purchases can restore existing entitlements.
Actual prices, trials, and promotions are shown in the Apple App Store purchase sheet inside the app before confirmation.
Contact Us
Support email
1000SWIM@wutianhao.com
Please include your device model, iOS version, and a short description of the issue.
Response time
3-5 business days
Response time may be slightly longer during app release periods.
Support topics
Purchases, HealthKit, workout import, data display
Feature suggestions and product feedback are also welcome.
What to Include
- Device model and iOS version
- App version
- Steps that led to the issue
- Screenshots or a description of the affected workout data
FAQ
Why does the app need Apple Health access?
The app reads authorized swim workouts, distance, heart rate, stroke count, and active energy to generate comparisons, trend charts, and analysis.
Why are no workouts shown?
Please confirm that Health access is enabled for the app and that matching swim workouts exist in the Apple Health app.
Why are some workouts missing from comparisons?
The app organizes comparable workouts based on distance, pool length, data completeness, and data-quality settings. Premium tools can adjust import range and handle pool-length, distance, pause, or long-idle issues.
How do I restore purchases?
Use Restore Purchases in the app Settings page. Purchases and restoration are handled by Apple App Store / StoreKit.
How do I cancel a subscription?
Cancel annual subscriptions in Apple ID subscription management. Monthly passes do not auto-renew after their access period ends. Access usually remains available until the current billing period ends, subject to Apple rules.
How do I stop Health data access?
Revoke the app's Health permissions in iPhone Settings or Apple Health permission management.
How do I delete local settings or analysis data?
Delete the app to remove locally stored preferences, data-quality cache, manual correction records, and related local data.
Privacy Summary
The app reads authorized Apple Health / HealthKit swim data to generate workout comparison, trend charts, and analysis.
Data is processed locally by default, is not uploaded to developer-operated servers, and is not written back to HealthKit.
You can revoke access at any time in iPhone Settings or Apple Health. Deleting the app removes local preferences and related local data.